Shipping & Return Policy
What is the cost of shipping?
- For all orders above Rs. 1000, shipping is done free of cost. customer.
- Shipping charges may vary depending on the delivery location.
- Shipping offers maybe introduced from time to time.
How long will it take for the order to reach me?
Please refer the product page for estimated shipping and delivery timelines. From the time of order placed, it takes about 5-7 days to reach you.
If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.
What can I do if my order dispatch is delayed?
We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at email@example.com and we will try our best to resolve your issues.
My order has been shipped. Can I track it?
Once your order has been dispatched, you can track the order from My Order section.
You can track the status of your package 24 hours after your order is dispatched from our warehouse.
Returns, Refunds, Cancellations and Exchanges
What is the return policy on Plutus India?
Most of our products are eligible for return and replacements. There are some items that are Made to order which may not eligible for returns. The return and exchange policy for every product is clearly mentioned on the product page.
If the product is eligible for return/ replacement, you can raise the return/ replacement request from My Order section in App within 7 days of delivery to request return and replacement. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for return only can be returned/ replaced.
How are returns processed?
Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 3-5 business days after your return request has been received. Once pickup is done, your refund will be initiated from our end.
Can I cancel my order?
You can cancel your order within 24 hours of order through My Order section or by writing to us at firstname.lastname@example.org
**Sam Apparels reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.
How will I receive the refund for my cancelled or returned product?
Money will be returned to the bank account/ credit/debit card where the payment was made from.
How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 3 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has reaches us and after inspection at our warehouse.
Can I return part of my order?
Yes. You can return any products that are eligible for returns within 7 days of delivery. Please do note there are some items that may not be returnable or exchangeable.
My garment does not fit me. What can I do?
If the product does not fit and you would like a new size, please request for a size exchange through My order section or the customer service team within 7 days of receiving the product. Our team will try its best to help you for any size exchanges, alterations subject to availability. In case the size you have requested is not available we will offer you the option to return the product instead.